Return Policy
At shop.tirth.com, customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions for returns, cancellations, and refunds.
1. ORDER CANCELLATION
Before Shipping
You may cancel your order before it has been shipped by contacting:
📩 support@tirth.com
After Shipping
Once shipped, the order cannot be cancelled.
However, you may be eligible for return depending on product category.
2. RETURN POLICY
Returns are accepted only if:
- The product delivered is damaged
- The product is defective
- The wrong product is delivered
Conditions for Return
- Product must be unused
- Must be in original packaging
- Return request must be made within 48 hours of delivery
- Proof of damage (photos/video) may be required
Non-Returnable Items
- Personalized items
- Opened/used products
- Perishable or hygiene-sensitive items
- Digital or downloadable goods
3. REFUND PROCESS
If your return is approved:
- Refund will be processed to the original payment method
- Refund may take 5–7 working days depending on the payment provider
- Shipping and handling charges are non-refundable unless the error is from our side
4. LATE OR MISSING REFUNDS
If refund is delayed:
- Check your bank account
- Contact your card provider
- Contact your bank
If still unresolved, email us at support@tirth.com
5. EXCHANGES
Exchange is allowed only for:
- Wrong item delivered
- Damaged item
- Defective item
Exchange depends on stock availability.
6. CONTACT DETAILS
For refunds/cancellations:
Email: support@tirth.com
Phone: (blank as requested)
